Frequently Asked Questions

Welcome to our FAQ page, your one-stop resource for answers to commonly asked questions.

Whether you're a new customer looking to learn more about what we offer or a long-time user seeking clarification on specific topics, this page has clear and concise information about our products and services.


We are an online platform connecting coffee farmers and producers directly with buyers, ensuring fair trade and sustainable practices.

Buyers browse our platform, connect with coffee farmers, and purchase coffee directly. We provide a secure space for transactions.

Yes, joining is completely free for both farmers and buyers. There are no subscription fees.

No, we don’t charge transaction fees. Buyers only pay for the coffee they purchase directly from farmers.

Prices are set by the farmers themselves, ensuring transparency and fair compensation.

We work with small-scale farmers, cooperative farms, and organic or specialty coffee producers.

Our platform is open to coffee roasters, cafes, retailers, importers, and anyone seeking ethically sourced coffee.

Simply register on our website, complete your profile, and you’ll have access to browse and connect with farmers.

Farmers can sign up for free by creating an account, listing their coffee products, and providing their farm information, photos, videoclips and certificates.

Yes, we use secure technology to protect transactions and ensure a safe trading environment for both farmers and buyers.

Farmers receive fair compensation, connect directly with buyers, and gain exposure to international markets.

It supports sustainable practices, ensures fair compensation for farmers, and helps develop coffee-producing communities.

Yes, our platform allows buyers to message farmers directly to discuss products, pricing, and logistics.

Yes, we provide customer support to help with any questions or issues related to using the platform.

We offer a wide range of coffee varieties, including organic, specialty, and regional coffees from around the world.

Buyers can request samples directly from farmers, who may provide samples based on availability.

We verify that all our partner farmers adhere to sustainable and ethical farming practices, ensuring transparency.

Minimum purchase requirements vary by farmer. Buyers can discuss terms directly with them before placing an order.

After purchasing, buyers receive tracking information from farmers to monitor the progress of their shipments.

By connecting farmers directly with buyers, we promote fair trade, allowing farmers to reinvest profits into their communities for better living conditions, education, and healthcare.